Booking Terms and Conditions
Grampians Peaks Walking Company is an entity of Absolute Outdoors Pty Ltd (ABN 93 631 272 047), for the purpose of booking conditions, any reference to one is also a reference to the other. Grampians Peaks Walking Company accepts your reservation/booking under the following terms and conditions. Before purchasing, participants should become familiar with the following terms and conditions. We encourage you to read them carefully.
COVID-19 special conditions
100% COVID-19 booking guarantee
You can book in confidence. If we are required to cancel any programs due to changes in government restrictions or actions in line with our COVIDSafe plan, we will endeavour to reschedule your booking to an appropriate time or, if this is not possible, provide a full refund of all monies paid. Likewise, if you cannot attend due to a positive COVID-19 test result, or being a close contact of a positive case, we will attempt to reschedule or provide a full refund. With so much uncertainty right now – your adventure plans don’t need to be! Where this special condition contradicts any below general condition, this condition will take precedence. All other terms and conditions stand as stated below.
General Terms and Conditions
‘Grampians Peaks Walking Company’ is an entity of Absolute Outdoors Pty Ltd (ABN 93 631 272 047). For the purpose of booking terms and conditions, any reference to either entity is a reference to both. The below terms and conditions are related to all products booked via our website, phone or email.
Grampians Peaks Walking Company accepts your reservation/booking under the following terms and conditions. Before purchasing from Grampians Peaks Walking Company participants should become familiar with the following terms and conditions. We encourage you to read them carefully.
Booking and Payment:
20% non-refundable deposit payment is due at the time of booking unless otherwise specified during the checkout process. The balance payment is due 45 days prior to your tour departure. If the booking is made within 45 days of tour departure, full payment is required at the time of booking.
All bookings are held from the date of booking but only confirmed when full payment is received. Tours are confirmed when full payment has been received, subject to minimum group sizes and weather conditions. Where automatic confirmation is not available we will endeavour to contact you as soon as possible for confirmation.
We understand unforeseen things happen. We always strive to be as fair and balanced as possible. If you can’t make your tour for any reason, our first choice is to reschedule for when you can – subject to original conditions, minimum numbers and weather. If rescheduling is not possible the following refund policy applies:
Cancellations 14 days or less prior to departure: Original 20% deposit, or 20% of total booking value if no deposit was paid, is transferable to another future booking. No further refund is possible.
Cancellations between 15 and 45 days prior to departure: Original 20% deposit, or 20% of total booking value if no deposit was paid, is transferable to another future booking. 50% of any further payments will be refunded.
Cancellations greater than 45 days prior to departure: Original 20% deposit is transferable to another future booking. Any further payments made will be refunded in full
Minimum Group Size and Weather:
Grampians Peaks Walking Company reserves the right to adapt, reschedule or cancel any activities or tours if the minimum required numbers are not met or if we deem the weather conditions to be unsafe to operate. This could be due to (but not limited to) wind, heat, rain or electrical activity. If Grampians Peaks Walking Company cancels an activity or tour for any reason prior to the tour commencing, we will first attempt to reschedule your tour. If this proves impossible, a full refund will be offered. If Grampians Peaks Walking Company cancels an activity or tour for any reason after the tour has commenced, the cancellation will be individually assessed with regard to rescheduling or credit, if possible.
Your participation in any of our tours is subject to completing our liability release/waiver. A link to this online waiver is emailed to you after booking, if you would like to read it prior to booking please contact us. If for some reason you cannot complete the waiver your participation will be denied and subject to our cancellation policy.
Disclosure of medical history & physical condition:
At the time of booking, all participants must declare any relevant medical history, physical condition, injury or illness that may impact their participation in the activity or tour. All participants must also declare any medications they will be taking during the activity, prescription or otherwise. GPWC reserves the right to cancel a booking without refund if an undisclosed medical condition is deemed to hinder the safety and enjoyment of other participants or staff.
If there are any special requests or requirements that may require us to adapt our usual program we would be more than happy to do what we can to assist. Any special requests should be submitted at the time of booking or as soon as possible afterwards.
Any queries or questions about special requests, please do not hesitate to email firstname.lastname@example.org
Your privacy is of the utmost importance to us.
All personal information is securely stored and not available or shared outside of our organization unless required for operational or safety purposes. Information transmitted to our suppliers, subcontractors or staff/guides is limited to what is required to safely execute our programs.
All online payments are managed via a secure encrypted payment gateway. Your payment details are encrypted and stored against your booking for no longer than 30 days. Any physical records of payment details are destroyed securely.